Code

Name

Description

Remedy

C0

Plate Guides Not Found

The plate guides could not be found. Please ensure a plate holder is installed and that the guides are clean and visible.

Ensure that the plate guide is installed, and that the guidelines are free from dirt and debris.

C1

No Plate Detected

No plate was detected.

Ensure a plate is loaded.

Ensure the ultrasonic sensor is calibrated correctly.

C2

Incorrect Plate Holder Detected

An incorrect plate holder was detected.

Ensure the correct plate holder is loaded and that the camera is aligned and calibrated correctly.

C3

Bay Disabled

The bay has been disabled.

Ensure the bay is not disabled in the hardware configuration.

C4

Bay Not Empty

The bay is not empty.

Ensure the bay is empty before trying to load a new plate into it.

C5

Not Idle

There is already an operation in progress.

Wait for the current operation to finish before running other commands.

G0

Complete

The operation complete.

N/A.

G1

Error

A general error.

Check the context of the operation in the log file.

G2

Aborted

The operation was aborted.

Check the context of the operation in the log file.

R0

Movement Failed To Start

A movement failed to start.

Check the connection to the device is active, and the device is powered up.

R1

Movement Failed To Complete

A movement failed to complete.

Check the connection to the PIXL is active, and the device is powered up.

Check that the door wasn’t pulled open.

R2

Movement Failed To Abort

A movement failed to abort.

Check the connection to the device is active, and the device is powered up.

R3

Door Opened

The door was opened during operation.

Check if the door was opened by the user.

Check that the door closed sensor is functioning correctly.

R4

Nozzle Collision

The nozzle collided with an object.

Check for obstructions that could have resulted in a physical crash.

Check the print head solenoid is functioning correctly, holding the nozzle in place.

If over the cleaver check the cleaver is open and that PickupLine hasn’t failed to cleave, which could result in print head rising as PickupLine is ejected.

R5

Surface Not Found

The surface could not be found.

Check the movement began.

Check the print head input is functioning correctly.

Check there is a surface to connect with.

R6

Sensor Not Found

The sensor could not be found.

Check the movement began.

Check the input is functioning correctly.

If an optical sensor ensure that it is not dirty.

R7

Temperature not Achieved

The desired temperature could not be achieved.

Ensure thermistor is functioning correctly.

Ensure output is being engaged to engage the PickupLine heater.

Ensure the thermal fuse has not blown.

R8

Thermal Fuse Error

The thermal fuse is damaged.

Ensure the thermal fuse has not blown.

Ensure input on controller is functioning.

Ensure there isn’t a short between the thermal fuse and ground.

R9

Movement Not Supported

The requested movement was not supported.

Ensure the controller is capable of performing the requested move. The movement that was requested will be available in the log file.

R10

Task Failed To Complete

A task failed to complete before a timeout was reached.

Ensure communication between devices is active.

If the task was moving a drive ensure that the drive hasn’t stalled, and that there is no error present on the drive or controller.

R11

Cleaver Could Not Close

The cleaver failed to meet the target position.

Check there is no obstruction such as off cuts.

Check the motor is not faulty.

R12

Cleaver Could Not Open

The cleaver failed to meet the target position.

Check there is no obstruction such as off cuts.

Check the motor is not faulty.

R13

Nozzle Not Detected

The nozzle could not be detected.

Check the nozzle is attached and that the sensor detecting it is functioning correctly. If this is a calibration bay sensor, ensure the sensitivity is set correctly.

R14

No PickupLine

There is no PickupLine loaded.

Check there is PickupLine loaded, check that it is installed correctly and that the detection sensor is functioning correctly.

R15

PickupLine Collision

The PickupLine collided with an object.

Check that the PickupLine was cleaved correctly, if it wasn’t consider changing the cleaver blade and anvil.

Check that the PickupLine is not obstructed between the reel and the nozzle.

Check that the PickupLine is not caught on the reel.

R16

Insufficient PickupLine

There is insufficient PickupLine to run the requested operation.

Load more PickupLine.

R17

PickupLine Heater Feedback Problem

There is a problem with the feedback from the PickupLine heater.

Ensure that the thermal fuse has not blown. Ensure that the connector on the heater board hasn’t become loose. Ensure the thermistor is functioning correctly.

R18

Not Initialised

The PIXL is not initialised.

Ensure the PIXL has been initialised correctly.

R19

Light Curtain Obscured

The light curtain was obscured. This is only applicable for PIXLs that have a light curtain fitted.

Ensure nothing is breaking the light curtain. Ensure all wiring to the light curtain is correct.

U0

Unknown Error

An unknown error.

Contact Technical Support.

U1

Connection Error

The PIXL is not connected.

Check connection is active.

Check the camera is connected, and check it is present in device manager without any errors.

U2

Power Cycle Required

A power cycle is required. Please shut down the PIXL and retry.

Contact Technical Support.

U3

Hardware Setup Failed

An attached piece of hardware could not be setup.

This depends very much on the hardware that failed. Check it is powered up and communicating with the software.

Reset all hardware and software to determine if the problem persists.

U4

Hardware Reset Failed

An attached piece of hardware could not be reset.

This depends very much on the hardware that failed. Check it is powered up and communicating with the software.

Reset all hardware and software to determine if the problem persists.

U5

Hardware Not Connected

An attached piece of hardware was not connected.

Check that any call to access the hardware was not run before a connection had been established.

U6

Invalid Input

The input was invalid.

Check the input that was entered in the context of the entry. See log for more details.

U7

Invalid Hardware Input Or Output

Hardware input or output was invalid.

Contact Technical Support.

U8

Firmware Update Failed

Updating the firmware has failed.

Ensure firmware file is valid.

Ensure the path to the firmware file is valid, if applicable.

Ensure the device is powered up and not in an error state.

Ensure the connection to the device is correctly established.