We hope that controlling the PIXL remotely is trouble free. However, if you experience issues please check here first as there are some common issues that can be resolved easily. If you require further assistance please contact technicalsupport@singerinstruments.com.

The PIXL UI software provides no host

Ensure that the PIXL is connected to the same network as the client. We recommend that the PIXL is assigned a static IP address. The PIXL will require a restart to ensure the provided host is up to date following any changes.

The host and port are correct but the PIXL cannot be connect to

Ensure that the API is enabled in the PIXL UI software.

Using the GetPIXLChannel or GetAllPIXLChannels method on PIXLClient returns null

When calling the PIXLClient.GetAllPIXLChannels method (or the host and the port are not provided as arguments to the PIXLClient.GetPIXLChannel method) a discovery is run which will query device names to locate gRPC channels that point to PIXL's. Sometimes this will return null even when there is a PIXL. There are numerous settings on the network that can cause this error. It is recommended that the host and port are provided as arguments to the PIXLClient.GetPIXLChannel method to avoid these issues.

Workflow templates or pinning profiles cannot be found

Ensure that you are specifying the name of the workflow template or the pinning profile and not the file path.

gRPC errors are thrown by the client class

In the rare case the PIXL software crashes gRPC errors can be thrown when trying to connect with the PIXL. Please restart the PIXL and retry.